Refund policy
Return & Exchange Policy
How do I return an item if I change my mind?
We accept returns for most items within 30 days of delivery. The item(s) must be in its original, undamaged condition. If the packaging is too damaged, use a similar-sized box or one no longer than 108 inches. If the item was delivered disassembled, it should be returned disassembled.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at yhw@tawsonhome.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items. We don't offer direct exchanges of items but you can certainly return an item for store credit, and then place a new order for the item you want. We initiate a refund once the item has been received and checked at our warehouse. For store credit, this takes 24 hours from initiation, and 3-5 business days for refunds to the original payment method. You can either order your new item before returning the old one or wait until your refund has been received to place the new order.
Where applicable, your return ship fee will be automatically deducted from the refund amount.
Will I have to pay for return shipping fees?
Return shipping costs will be deducted from your refund and $15.00 flat rate return shipping.
For items delivered via UPS or FedEx: Print the shipping label from your return confirmation email, and bring the package to a nearby drop-off location.
You can always contact us for any return question at yhw@tawsonhome.com.
What if the product is damaged?
Please inspect your order upon reception and contact us at yhw@tawsonhome.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
How will I get my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yhw@tawsonhome.com.
How do exchanges work?
If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help you with that! Please contact us at yhw@tawsonhome.com
Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.